You can claim a refund up to 14 days after placing an order with The Star Factory unless the activity date and time has been booked with the studio. The request for a refund must be made in writing within fourteen calendar days and delivered or sent to our offices (email is acceptable). Refunds after this period will be at our discretion and will be subject to a £20 or 20% (whichever is greater) fee. Note that refunds can only be made to the purchaser. Refunds will not be made to the user or any third party.
We ship out your voucher within two business days, and can also personalise a message to the intended recipient - just ask! Shipping within the UK is free, contact us for deliveries to elsewhere in the world.